1) HOW TO MAKE A PURCHASE
It is very easy to make an on-line purchase from our shop.
You can browse the catalogue by brand and/or category and click on the image of the selected product to view the relevant data sheet. You can see the details of the selected article in the data sheet, plus photos of the product which can be enlarged with the zoom function. The information about the model, its characteristics, price and available sizes are listed in the product data sheet. You will only find the sizes currently available and before making the purchase, you should check the size you require.
You can view all the products purchased in the page dedicated to the shopping cart, together with the quantity and total amount of your order.
By clicking on “Proceed to pay”, you can complete your purchase. To complete your order, you must fill in the Checkout page, following the steps shown: you can view the checkout status of your order in the top part of the same page.
All the order data is summarised at the end of the procedure and once you have confirmed the purchase process, you will not be able to make any changes.
Once the purchase has been completed, you will receive a confirmation email with a summary and a number for the order placed.
2) HOW TO CONTACT US
Follow the instructions on the Contacts page to get in touch with us.
3) SHIPMENT AND TAXES
We make shipments in Italy and to most European countries, with direct delivery in the Turin city area and by courier to any other destination.
You can also pick up the products you have ordered from our stores.
Details of the costs are listed below:
- Free shipment throughout Italy, including the islands.
- Shipment by express courier in the following countries.
Country Shipment by express courier Austria
Princ. of Monaco
- Free delivery to the following stores:
- Bambi - Torino - Via Gramsci 15
- Bambi -Torino - Corso De Gasperi 26
- Bambi - Moncalieri - Via San Martino 46
- Bambi - Cuneo - Via Cavallotti 2
Orders will be fulfilled after a check on the availability of the product and payment has been carried out. If it is impossible to fulfil the order, the amount charged to your credit card will be refunded.
Shipments will be delivered within 2 to 7 working days depending on the delivery area and the time that the order was placed or payment received.
Taxes and duties:
DDP (Delivery Duty Paid) is the formula we use for shipments within Italy: the goods will arrive directly at the place indicated, with no additional cost to the amount paid at the time the order was placed.
4) PAYMENT METHODS
Payment may be made via bank transfer, PayPal or credit card. We accept credit cards on the Visa, MasterCard, and Maestro circuits, and Visa Electron for debit cards.
A standard purchase document will be issued when the products are shipped.
The transaction is secure and hosted on the servers of Banca Sella. All the data is protected by using latest advance technology and encryption (SSL). Moreover, you can count on the Verified by Visa and MasterCard Secure Code certificates which ensure the most comprehensive protection and lastly, for your security, you will be asked for the CVV/CID/CVC number, if your card has one.
We do not intercept or store customers’ credit card data.
We aim to guarantee full satisfaction to everyone in the on-line purchase process.
Therefore, you can easily return the product received if you are not satisfied; you cannot, however, change the product. In this case, you must return the first product and then, purchase another one.
The cost of returning the product will be borne by Bambi Srl.
To guarantee this service, you are requested to observe the following indications:
- the return form provided must be filled out correctly and sent to us with the product within ten (10) working days from the date the product was received;
- the form contains the instructions for making a return and the phone number of the courier to arrange the pick-up.
- the product must be in its original condition and not have been used, worn, washed or damaged;
- the attached ticket and/or product seal must not have been removed;
- the product must be returned in its original packaging;
- the returned product must be sent to us in a single shipment.
When these conditions have been verified, we will refund you the price of the purchased products which, if you follow the procedure, will also include the return costs.
If not, you will bear the return costs.
You will be contacted if your return cannot be accepted because it does not meet the above-mentioned conditions. In this case, you can choose to pay for the products purchased to be returned to you. If you refuse this shipment, we reserve the right to withhold the products and the corresponding payment for their purchase.
6) INFORMATION ON PRICES AND VAT
All the prices indicated include VAT.
Your security is guaranteed when ordering on our e-commerce site, As previously indicated, every page in the purchase process, used to manage the credit card transaction, is protected by the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card number, expiry data, etc. - is encrypted using a very reliable and powerful algorithm before being transmitted on the network.
When your credit card data is entered, the financial information is sent directly to the bank’s protected site. Neither we nor others will EVER be able to access your credit card data, thus guaranteeing maximum security.
WE DO NOT STORE OUR CUSTOMERS’ CREDIT CARD DATA.
The purchase can only be made by the card holder, whose name and address must coincide with the name and address of the person placing the order. We reserve the right, at our sole discretion, to request further guarantees from the purchaser or to refuse the order.
8) WHY REGISTER ON OUR WEBSITE
Registering on our website is absolutely free.
By registering, you can:
- benefit from the special offers reserved for registered users
- view the status and history of your orders
- modify your billing and shipping information
You can consult the dedicated section for information about confidentiality and privacy legislation.